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Refund and Exchange Policy

Refund and Exchange Policy

Effective Date: January 1, 2018

At Locksmith Pro LLC, we are committed to providing exceptional locksmith services to meet your security needs. Our Refund & Exchange Policy is designed to ensure your satisfaction and trust in our services. Please review our policy below.

Table of Contents

Refund Policy:

  • Services: Due to the nature of our services, refunds for completed services are generally not provided. However, we stand behind the quality of our work. If you are dissatisfied with the service provided, please contact us within 7 days of service completion. We will review your case and, at our discretion, may offer a partial refund, full refund, or service correction at no additional cost to you.
  • Products: For products (locks, keyless entry systems, safes, etc.) purchased directly from Locksmith Pro LLC, customers are eligible for a refund within 30 days of purchase if the product is in its original, unopened, and undamaged packaging. Products returned without original packaging, opened, or used may be subject to a restocking fee or may not be eligible for a refund.

Exchange Policy:

  • Defective Products: If you believe a product sold to you is defective, please contact us within 30 days of purchase.
  • Incorrect Products: If you receive a product different from what was ordered, please notify us within 7 days of receiving the product.

Conditions for Refund/Exchange:

  1. Proof of Purchase: A valid receipt or proof of purchase is required for all refunds or exchanges.
  2. Condition of Product: Products must be in their original condition with packaging and seals intact for a refund or exchange to be considered.
  3. Approval: All refunds and exchanges require approval from Locksmith Pro LLC management. Please contact us first to initiate your refund or exchange request.

Process for Requesting a Refund/Exchange:

  1. Contact Us: Reach out to our customer service team via email at info@mylocksmith.pro or by phone at (317) 343-4700. Provide your name, contact information, proof of purchase, and a detailed reason for the refund or exchange request.
  2. Review: Our team will review your request and may contact you for further information or clarification.
  3. Resolution: Once your request has been reviewed, we will notify you of our decision and provide instructions for the next steps, if applicable.

Modifications to the Refund & Exchange Policy:

Locksmith Pro LLC reserves the right to amend this policy at any time. All amendments will be posted on our official website and effective immediately upon posting.

For further inquiries or assistance, please do not hesitate to contact our customer service team. We are here to help ensure your experience with Locksmith Pro LLC is positive and secure.

Thank you for choosing Locksmith Pro LLC for your locksmith needs. We appreciate your business and look forward to serving you.