Locked out of options? See how one quick call turned a security problem into peace of mind — fast, efficient, and exactly what this business needed.
Commercial Lock Change: Solving a Business Security Crisis in 30 Minutes
Picture this: You’re managing a busy office. Employees are coming and going, meetings are nonstop, and clients are visiting. Suddenly, a major problem hits — the commercial door locks won’t work properly. Panic sets in. You need a fast solution before the situation worsens.
That’s exactly what happened to our client, Ashley. Here’s her story of how a quick call to Locksmith Pro turned a stressful moment into a seamless fix.
The Urgent Call for Help
Ashley, a business owner in Carmel, Indiana, found herself in a tricky spot. The commercial building’s front door lock wasn’t functioning properly. With employee turnover happening, the safety of her office space was really top of her mind.
She made a call to Locksmith Pro, and here’s how the conversation went with our expert locksmith, Igor.
Client: Hi, this is Ashley.
Our Technician: Hi Ashley, this is Igor. I’m calling about the commercial front door lock change.
Client: Yes.
Our Technician: Okay. So when do you want the service? What time is the best for you?
Client: As soon as possible.
Our Technician: As soon as possible. Let’s see. Okay, right now, I’m heading to Carmel for another customer. I can be at your location in about 30 minutes. What do you say?
Client: You said 30 minutes?
Our Technician: Yes, 30 to 35 minutes. I will be at your location.
Client: Okay. And how do you guys accept payment?
Our Technician: We accept cash, card, debit card, and Cash App.
Client: Okay. Can it be a card over the phone, or do I have to swipe the card?
Our Technician: Yes, you can pay over the phone with a card.
Client: Okay, all right. And how much do you think it would be?
Our Technician: Depending on the door, prices start from $200 for lock replacement and can go up to $350. It depends on the brand, door type, and lock type.
Client: $200 up to $350?
Our Technician: Yes. Since I haven’t seen the door, I can’t give you a precise estimate yet. Once I arrive, I’ll provide a full estimate.
Client: Okay. And what’s the name of your company? Sorry, I forgot.
Our Technician: Locksmith Pro.
Client: Okay. And you’ll be here in 30 minutes?
Our Technician: Yes. But since you’re not on-site, what time will someone be there to meet me?
Client: I’ll have someone meet you there. Let’s say 9:45?
Our Technician: 9:45 sounds good. If I arrive early, I’ll wait for your contact person. I don’t want you to have to wait for me.
Client: That’s perfect. See you then! Thank you.
Our Technician: See you. Bye-bye.
Client: Bye-bye.
With the time set, Igor gathered his tools and headed over to tackle the job.
On-Site Inspection: A Worn-Out Lock Cylinder
When Igor arrived, he examined the commercial door locks. The issue? The mortise lock cylinder in the front door had worn out. The lock body and inside mortise lock cylinder showed signs of heavy use, and the face plate was slightly loose. The problems made it difficult to open and secure the door.
To make matters worse, the outside mortise lock cylinder was starting to jam, which could leave the door open accidentally.
The solution? Replace the lock system with something stronger, more secure, and built for high-traffic office doors.
Remove the Old Lock
First, Igor carefully removed the old lock. The process started by unscrewing the two black set screws holding the lock cylinder in place. Some screws were rusty, making removal tricky. But with the right tools and steady hands, he got it done.
Next, Igor checked the lock stile to ensure the new lock would fit perfectly. He took apart the mortise lock body piece by piece and examined the lock bolt to see if it needed replacing.
Key Takeaway: Removing the old lock properly is essential to avoid damage to the commercial door.
Install the New Lock for Added Security
With the old components out, it was time to install the new lock. Igor recommended a high-security lock with a durable key cylinder and sturdy set screws. The client wanted optimal security, so Igor chose a new mortise lock body that fit the bill.
Here’s how the process unfolded:
- Positioning the New Mortise Lock Cylinder:
Igor placed the new lock cylinder into the lock body and secured it with two screws. - Adjusting the Face Plate:
The face plate was adjusted to sit flush against the door’s surface, ensuring the door lock wouldn’t catch or stick. - Securing the Lock Bolt:
He made sure the lock bolt was aligned perfectly for a smooth turn of the key.
Test and Make Final Adjustments
Before calling the job complete, Igor ran several tests:
- Key Test: The new keys turned smoothly in the lock cylinder without resistance.
- Door Closure Test: The commercial door closed securely without any gaps.
- Force Test: The lock stood strong when tested against light force, ensuring added security.
After the tests, Igor gave the lock a final double-check to ensure it was perfect.
Why a Commercial Lock Change Was the Right Move
Businesses like Ashley’s often face security risks from employee turnover and old locks that no longer function properly. Here’s why a commercial lock change is essential for any business:
- Improved Security: Replace worn-out locks to keep your office doors secure.
- Smooth Functionality: A new lock cylinder means employees will lock and unlock office space with ease.
- Added Peace of Mind: The knowledge of a secure commercial building allows business owners focus on operations without worrying about safety.
What Ashley Said
After the job was done, Ashley’s colleague checked the work and was impressed with the result. The new lock was secure, smooth, and reliable.
Ashley later shared her feedback:
“This is exactly what we needed! It looks great, works perfectly, and feels a lot more secure than our old system. Thank you so much for your quick response and professionalism!”
What to Expect When You Call Locksmith Pro
At Locksmith Pro, we prioritize fast response times and quality work. When you need a professional commercial locksmith, here’s what we’re offering you:
- A thorough inspection of your lock system
- Expert advice on the best lock type for your needs
- Quick installation using the right tools
- Clear communication and transparent pricing
Does Your Business Need a Commercial Lock Change?
If your commercial building has outdated locks, don’t wait for a security issue to arise. Whether you need a new lock cylinder, lock body, or an entire lock system upgrade, Locksmith Pro is here to help.
We’re ready to make your business safer, one commercial door at a time. Call us today!